Frequently Asked Questions


 
Physiotherapy helps restore movement and function when someone is affected by injury, illness or disability. Physiotherapists help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice.

They maintain health for people of all ages, helping patients to manage pain and prevent disease. The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them to remain independent for as long as possible.

Physiotherapy is a science-based profession and takes a ‘whole person’ approach to health and wellbeing, which includes the patient’s general lifestyle.

At the core is the patient’s involvement in their own care, through education, awareness, empowerment and participation in their treatment.

You can benefit from physiotherapy at any time in your life. Physiotherapy helps with back pain or sudden injury, managing long-term medical condition such as asthma, and in preparing for childbirth or a sporting event.

Physiotherapy is a degree-based healthcare profession. Physios use their knowledge and skills to improve a range of conditions associated with different systems of the body, such as:

– Neurological (stroke, multiple sclerosis, Parkinson’s)
– Neuromusculoskeletal (back pain, whiplash associated disorder, sports injuries, arthritis)
– Cardiovascular (chronic heart disease, rehabilitation after heart attack)
– Respiratory (asthma, chronic obstructive pulmonary disease, cystic fibrosis).
– Physiotherapists work in a variety of specialisms in health and social care. Additionally, some physiotherapists are involved in education, research and service management.

These are the Physiotherapy services that we offer:

• Postoperative Management
• Conservative Injury
• Chronic Pain Management
• One-time Visit
• Second Opinion Service
• Performance Coaching (Personal Training)
• Group Exercise
• Remedial Massage & Manual Therapy
• Nutrition Coaching
• Testing

PRIDE Physiotherapy’s clinical Director Neil Meigh received his clinical Doctorate of Physiotherapy (D.Phty) and Bachelor of Exercise Science from Bond University here on the Gold Coast, receiving the Australian Physiotherapy Award for Excellence in 2012 graduating with the highest grade point average from the Doctor of Physiotherapy Program.

At PRIDE Physiotherapy we have eight distinct services to meet the diverse neuromusculoskeletal, orthopaedic and pain disorders of our patients and clients. In addition, we also provide Remedial Massage and Nutrition Coaching which complement Physiotherapy in managing unwanted symptoms and improving health and wellbeing.

Our goal is to empower our clients with the knowledge and skills to inspire them to live a healthier, happier life. Follow the links for further details of the service you need.

We believe that clinicians who excel in one area provide far better clinical outcomes for their patients than those who are average at everything. We specialise in Neuromusculoskeletal and Orthopaedic disorders with a special interest in chronic Pain Management and physical health. We excel in what we do however, if we believe that a condition will be more appropriately managed by another health professional, we will quickly provide a referral as necessary because ultimately we want is best for the patient/client.

You do not need a GP referral to see a Physiotherapist.
If your visit is in relation to a Workcover or insurance claim, you may be required by a third party to have a GP referral prior to seeing a Physiotherapist.
A GP may refer a patient to a Physiotherapist as part of a Chronic Disease Management (CDM) Plan (previously called an Extended Primary Care (EPC) plan).
Yes, however bulk billing is only available on plain film X-rays of the head, spine, pelvis and hips. All other regions and types of imaging cannot be bulk billed. Your Physiotherapist will be able to answer questions specific to your individual needs if imaging is necessary.
You may pay for your consultation by EFTPOS or cash; all major credit cards are accepted. HICAPS is available for on-the-spot processing of all major private health fund rebates.
Yes, however PRIDE Physiotherapy is not a bulk billing practice and you will need to make a gap payment. Medicare will typically rebate around $52 for a standard consultation. Rebates are processed through the Easyclaim system via HICAPS together with a payment of the full service fee with the rebate paid directly to your card. Please note that if your Medicare card does not work (this can affect older cards), you will be provided with a paper receipt for the full payment and will need to claim your rebate through Medicare in person.
If you have an urgent question or concern in relation to an appointment, you may email info@pride.physio and we will respond as quickly as possible.
If you have private health insurance with ‘Extras’ cover, Physiotherapy should be covered. The amount of coverage (rebate) depends on upon the insurer and your level of cover. With your insurance card we can provide an exact quote on site via the HICAPS terminal.
If you would like to contact your health insurer directly, the codes are as follows:
500 – an initial assessment consultation
505 – a subsequent consultation
560 – semi-private tutorial classes (group consultation)
561 – a training class (class consultation)
If you are running late, please call the practice (07 5532 3298) to let us know. If you need to complete paperwork prior to an initial consultation or repeat a standard test or assessment prior to a class, please allow sufficient time (5-10 mins) prior to your scheduled appointment. Please work on the basis that another patient/client will be following you and your scheduled appointment cannot be extended. Discount will not be applied if you are late. In some cases, it may be more appropriate to reschedule an appointment if you are late arriving.
We understand that unplanned issues occur from time to time and you may need to cancel an appointment. If this happens, we request at least 6 hours’ notice. Appointments or classes cancelled or rescheduled within 6 hours may be charged at the full session rate. Please contact us if you have any questions or concerns. Please leave a voicemail if calling outside practice hours or if the phone is not answered, or send us an email – info@pride.physio
You can either arrive 5-10mins earlier to fill out your Health History form. Alternatively you can download the form, fill it in and bring it with you. If you have any of the following that is relevant to you, then please bring it to your appointment:

  • Doctor’s referral or other referral/reports
  • Recent imaging (X-rays, CT, Ultrasound, MRI)
  • List of current medications
  • Private health fund card
  • EPC/CDM management plan

 

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4 / 9 Brolga Av, Brickworks Centre
Southport, QLD, 4215

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